Our commitment to protect your privacy
Gables on Finch recognises the importance of your privacy and how important it is for us to protect your personal information. We are committed to protecting personal information which we hold and to complying with all relevant privacy laws in the jurisdictions in which we operate. This document describes how we manage your personal information and safeguard your privacy.
References to ‘Gables on Finch’, ‘we’ and ‘us’ and ‘our’ means and will be interpreted as Gables on Finch Pty Ltd ABN 62 650 522 384 .
What personal information do we collect and hold about you, and how do we collect it?
The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you or obtain from you. We may collect your personal information:
- when you request a product or service from us, request a quote for a product or enter a competition; and
- when we make a record of any communication and other interaction you have with us (including telephone, email and online).
The type of information we collect and hold about you may include your name, address, telephone numbers, email address, date of birth, identification information and organisation.
Visits to our premises are currently by appointment only. Upon arrival to Premises, all visitors are required to sign in or scan the QR codes provided with their full name and phone number. This information is required by law to assist the Australian Government for contact tracing. Records will be kept for 28 days and will be available to the Australian Government should contact tracers need to look back into who was potentially exposed to a confirmed case. More information is available by visiting the Victorian Government website.
What happens if you do not provide the information we request?
The personal information we request is generally optional, but if you choose not to provide personal information to us, we may not be able to fulfill your request or provide you with the service you require. Sometimes, however, there are situations where we are required by law to collect certain personal information from you and, if this is the case, we will take reasonable steps to inform you of the law that imposes this requirement.
Why do we collect your personal information, and what do we do with it?
We collect, use and disclose your personal information to carry on our business; to provide, administer, improve and personalise our services; to identify and interact with you; to let you know about other products and services which might interest you; to assess and improve the quality of our products and services; to protect our lawful interests; to deal with your concerns and enquiries; and to assist us generally in managing transactions with you, suppliers, consumers and others.
We may contact you by telephone, mail, electronically or otherwise to provide you with marketing, advertising or other material about our products and services we think you might be interested in, or to follow up on your interest in particular products and services, unless or until you tell us not to or we are restricted by law. We will not disclose your personal information to market research agencies.
We may be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court in response to a subpoena or to a relevant taxation agency. We may also disclose information to other persons where you have provided your consent for us to do so.
How do we hold and protect your personal information?
We hold personal information electronically. We take reasonable steps to protect your personal information from loss, misuse, modification, or unauthorised access, use and disclosure. These steps include access control for our buildings, confidentiality obligations imposed on our employees and service providers, and the use of security measures for computer system access.
Once we no longer require your personal information for any of the purposes for which it was collected we will, subject to any legal obligations and responsibilities, take reasonable steps to de-identify your personal information.
Your privacy on our website
We operate websites which may utilise ‘cookies’ to collect personal information. A cookie is a small file that is stored on your hard disk by a website. Cookies contain information which is readable by the website that issued the cookie to you. Cookies cannot execute programs or access other information on your computer. Your web browser can be configured to reject cookies issued by our websites, but if you do so, some functionality that we provide on our websites may become unavailable as a result.
When you visit our website, we may collect the following information from you: your IP address, domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (ie the referring URL), the type of browser you are using and information you volunteer such as survey information, name and email address.
While we take care that the personal information you give us on our websites is protected, the Internet is not a secure environment. If you are considering sending us any personal information through our website, please be aware that the information may be insecure in transit, particularly where no encryption is used (eg. email, standard HTTP). We are subject to laws requiring us to protect information once it comes into our possession.
You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided. Those other websites are not subject to our privacy standards and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.